Shipping policy
Last Updated: 7 October 2026
At ZURI, we aim to process and deliver your order as quickly as possible. The information below explains our estimated processing and delivery times, tracking, address changes, delays and other important shipping information.
Processing & Delivery Times
Orders are typically processed and dispatched within 1–2 business days after your order has been successfully placed and payment has been confirmed.
Once dispatched, orders will usually arrive within approximately 4–6 business days.
These timeframes are estimates only and are not guaranteed delivery dates. During periods of unusually high order volume, promotional events, seasonal demand, public holidays, severe weather, carrier disruption or other circumstances outside our reasonable control, delivery may take longer.
In exceptional circumstances, please allow up to 14 business days for your order to arrive.
Business days exclude weekends and applicable public or bank holidays.
High Order Volume
During particularly busy periods, including sales, product launches, seasonal promotions and periods where demand for ZURI is significantly higher than usual, processing and delivery may take longer than our usual estimates.
We appreciate your patience during these periods and will make reasonable efforts to process and dispatch orders as quickly as possible.
A delay beyond our normal estimated timeframe does not necessarily mean that an order has been lost.
Tracking Your Order
Where tracking is available, you will receive shipping or tracking information after your order has been dispatched.
Please allow some time after receiving your tracking information for the carrier's tracking system to update.
Tracking updates are provided by the applicable delivery carrier and may occasionally be delayed or temporarily unavailable.
If your tracking information has not updated for an extended period, please contact us at support@yourzuri.com and include your order number.
Incorrect Shipping Addresses
Customers are responsible for ensuring that the shipping information provided when placing an order is complete and accurate.
Because we begin processing orders quickly, there is only a limited period during which we may be able to change your delivery information.
If you notice an error in your shipping address, contact us immediately at support@yourzuri.com.
We cannot guarantee that an address can be changed once an order has entered processing, fulfilment or shipment.
Where an order cannot be delivered because the customer supplied an incorrect or incomplete address, additional shipping costs may apply if the order needs to be resent, except where applicable law requires otherwise.
ZURI is not responsible for delays caused solely by inaccurate or incomplete delivery information supplied by the customer, except to the extent otherwise required by applicable law.
Order Changes & Cancellations
Our fulfilment process begins shortly after an order is placed.
If you wish to cancel or change an order, please contact us at support@yourzuri.com as quickly as possible.
We will make reasonable efforts to accommodate requests received within 24 hours of purchase, but cancellation or modification is not guaranteed.
Once an order has entered processing, fulfilment or shipment, we may no longer be able to cancel or modify it.
This policy does not affect any cancellation or consumer rights that cannot legally be excluded under applicable law.
Delayed Orders
Occasionally, circumstances outside our reasonable control may affect delivery times. These may include:
- Carrier or postal delays
- Customs or border processing
- Severe weather or natural events
- Public or bank holidays
- High seasonal demand
- Unusually high order volumes
- Transportation disruptions
- Incorrect or incomplete delivery information
- Other events outside our reasonable control
We will make reasonable efforts to assist with delayed shipments where appropriate.
Estimated delivery dates displayed on our website, during checkout, in order confirmations or through tracking services are estimates unless expressly stated otherwise.
Nothing in this section limits any rights you may have under applicable consumer law in relation to delayed delivery.
International Orders & Customs
Where ZURI offers international shipping, orders may be subject to customs processing, import duties, taxes or other charges imposed by the destination country.
Unless expressly stated otherwise during checkout, customers are responsible for any applicable import duties, taxes, customs charges or similar fees imposed by authorities in the destination country.
These charges are not controlled by ZURI.
Customs processing may also result in additional delivery delays outside our reasonable control.
Customers are responsible for complying with applicable import requirements in their destination country.
Lost or Missing Packages
If tracking indicates that your order has been delivered but you cannot locate it, please:
- Check around your property, mailbox and any designated safe places.
- Check with other members of your household, building reception or neighbours where appropriate.
- Review the tracking information for photographs, delivery notes or safe-place information.
- Contact the relevant delivery carrier where appropriate.
If you still cannot locate your order, contact support@yourzuri.com with your order number and tracking information so we can review the situation.
Where appropriate, we may need to investigate the shipment with the applicable carrier before determining the appropriate resolution.
Confirmed lost, damaged or undelivered orders will be handled in accordance with applicable consumer law and our relevant policies.
Nothing in this Shipping Policy excludes or limits any responsibility that ZURI cannot lawfully exclude or limit.
Stolen Packages
If tracking confirms delivery to the address provided at checkout but you believe the package was stolen after delivery, please contact us so we can review the circumstances.
We may request reasonable information relating to the delivery or alleged theft and may ask you to contact the carrier where appropriate.
The resolution available will depend on the circumstances, carrier information, any applicable shipping protection and rights available under applicable law.
ZURI reserves the right to investigate potentially fraudulent or abusive claims before issuing a replacement or other remedy.
Damaged Packages
If your order arrives damaged, please contact support@yourzuri.com promptly after delivery.
Please include:
- Your order number
- A description of the problem
- Clear photographs of the damaged product and/or packaging where reasonably possible
Please retain the damaged item and packaging until we have reviewed your claim.
Where the claim is approved, we will provide an appropriate remedy in accordance with our policies and applicable law.
Split Shipments
In some circumstances, products from the same order may be dispatched separately.
If this occurs, you may receive more than one package and more than one tracking number.
Receiving only part of an order does not necessarily mean that the remaining items are missing.
Where applicable, additional shipment information will be provided separately.
Pre-Orders & Back-Orders
If an item is clearly identified as a pre-order or back-order at the time of purchase, different processing or delivery estimates may apply.
Where an order contains both immediately available and pre-ordered or back-ordered products, items may be dispatched separately.
Any estimated availability or dispatch date displayed for a pre-order or back-order is an estimate unless expressly stated otherwise.
Failed or Refused Deliveries
If delivery cannot be completed because of an incorrect address, repeated unsuccessful delivery attempts, refusal of delivery or another circumstance attributable to the recipient, the package may be returned to the sender or otherwise handled by the carrier.
Where legally permitted, additional shipping charges may apply if the customer requests that an order be resent.
Any refund or other remedy will be determined in accordance with our policies and applicable consumer law.
Returns & Shade Replacements
Due to health, hygiene and safety standards applicable to cosmetic products, ZURI does not generally accept physical returns of opened or delivered cosmetic products for change-of-mind purposes, subject to rights that cannot legally be excluded.
Eligible purchases may instead qualify for our 30-Day Shade Replacement.
If your shade isn't quite right, contact us within 30 days of delivery. Subject to the conditions of our Returns, Refunds & Shade Replacement Policy, eligible customers may receive one complimentary replacement shade.
You do not need to return your original cosmetic product as part of an approved shade replacement unless ZURI specifically instructs you otherwise.
The 30-Day Shade Replacement is a shade replacement programme and should not be interpreted as an automatic 30-day money-back guarantee.
Damaged, defective or incorrect products are handled separately in accordance with our Returns, Refunds & Shade Replacement Policy and applicable law.
Do not mail any product back to ZURI unless our customer support team specifically instructs you to do so.
Shipping Protection
Where optional shipping protection is offered during checkout, additional coverage may be subject to the terms presented with that service.
Purchasing or declining optional shipping protection does not remove any consumer rights that cannot legally be excluded.
Events Outside Our Reasonable Control
ZURI will not be responsible for delays caused by circumstances outside our reasonable control to the extent permitted by applicable law.
Such circumstances may include natural disasters, severe weather, carrier disruptions, strikes, customs delays, transportation failures, government action, widespread infrastructure failures or similar events.
We will nevertheless take reasonable steps where appropriate to assist affected customers.
Your Legal Rights
Nothing in this Shipping Policy is intended to exclude, restrict or modify any consumer right or remedy that cannot lawfully be excluded, restricted or modified.
Where applicable law provides rights beyond those described in this policy, those rights will continue to apply.
Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our fulfilment practices, carriers, Services or legal requirements.
The latest version will be published on our website with an updated revision date.
Contact Us
If you have questions regarding your shipment, tracking information or delivery, please contact:
ZURI
Email: support@yourzuri.com
Please include your full name and order number so we can assist you as efficiently as possible.